How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and a tracking link. Simply click the link to view your shipment's latest status.
Where can I find my tracking number?
Your tracking number will be included in your shipping confirmation email after your order has been handed over to the shipping carrier.
My tracking information isn't showing yet. What should I do?
Tracking information can take some time to appear after your package has been shipped. Please allow some time for the carrier's system to update. If the tracking information still hasn't appeared after several business days, contact our customer care team.
My tracking hasn't updated. Is my package lost?
Not necessarily. Carrier scans may sometimes be delayed, especially during weekends, holidays, weather events, or periods of high shipping volume. If there has been no movement for several business days, contact us and we'll help you look into it.
My order says "Delivered" but I haven't received it. What should I do?
First, check around your delivery location, mailbox, porch, or other designated delivery areas. You can also check with household members, neighbors, or your building management. If you still can't locate the package, contact us with your order number and tracking information.
Can I track my order without a tracking number?
A tracking number is normally required to view detailed shipment information. If you haven't received your tracking number, please check your shipping confirmation email or contact our customer care team with your order details.
Can I track my order while it is being processed?
Before your order is shipped, tracking information may not be available. Once the order has been dispatched, you'll receive your tracking details by email.
What if my tracking link isn't working?
If your tracking link isn't working, please make sure you've entered or opened the information correctly and allow some time for the carrier's tracking system to update. If the issue continues, contact our customer care team.
My package is delayed. What should I do?
Delivery times can occasionally be affected by carrier delays, weather, holidays, customs, or high shipping volumes. If your package appears significantly delayed, contact us with your order number and tracking number, and we'll help you determine the next steps.
Need help tracking your order?
We're happy to help. Contact our customer care team with your order number and tracking number, if available, and we'll assist you with your shipment.