What is your return policy?
We want you to be happy with your Slow Path Adventures order. If you are not satisfied with your purchase, please contact our customer care team to discuss your return options. Eligibility may depend on the product and condition of the item.
Can I exchange an item for a different size?
Yes, size exchanges may be available for eligible items. Please contact us before sending anything back so we can confirm the available options and provide the correct instructions.
What condition must an item be in to be returned?
Returned items should generally be unused, unworn, and in their original condition. Items that have been washed, worn, altered, or damaged after delivery may not qualify for a return.
Are personalized or custom-made items eligible for returns?
Because certain products may be made specifically for your order, personalized or custom items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.
What if my item arrives damaged or defective?
We're here to help. If your order arrives damaged or has a manufacturing defect, contact us as soon as possible with your order number and clear photos of the issue so our team can review it and help with the next steps.
What if I received the wrong item?
If you received an incorrect product, please contact us with your order number and photos of the item you received. We'll review the issue and help arrange the appropriate resolution.
How do I start a return?
Please contact our customer care team with your order number and the reason for your return. We'll review your request and provide return instructions if your order qualifies.
Do I have to pay for return shipping?
Return shipping costs may depend on the reason for the return. If the item is being returned because of a customer preference such as size or change of mind, return shipping may be the customer's responsibility. If the item is defective, damaged, or incorrect, please contact us before returning it.
How long does a refund take?
Once an approved return has been received and inspected, the refund will be processed to the original payment method. The time it takes for the refund to appear in your account can vary depending on your payment provider or bank.
Can I cancel my order instead of returning it?
If you need to cancel or change an order, contact us as soon as possible. We may be able to help if the order has not yet entered processing or production.
Can I return an item without contacting you first?
Please contact us before sending an item back. This allows us to confirm eligibility and provide the correct return instructions.
What if my return is rejected?
If a returned item does not meet the applicable return requirements, we may be unable to issue a refund or exchange. Our customer care team will communicate the available options with you.
Need help with a return or exchange?
Our customer care team is happy to help. Please contact us with your order number, the item you're contacting us about, and a brief description of the issue.