Shipping & Delivery

Where do you ship?

We currently ship to locations supported by our available shipping carriers. Available shipping destinations and shipping options will be displayed at checkout based on your delivery address.

How long does processing take?

Most orders require a short processing period before they are shipped. Because some of our products are made to order, processing times may vary depending on the product and order volume.

How long does shipping take?

Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery information will be provided during checkout whenever available.

Will I receive a tracking number?

Yes. Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.

Where can I track my order?

You can track your shipment using the tracking link provided in your shipping confirmation email or through our Track Your Order page.

My tracking information hasn't updated. What should I do?

Tracking information may take some time to update after your package has been handed to the carrier. If there has been no movement for several business days, please contact our customer care team with your order number.

Do you offer international shipping?

International shipping may be available depending on your destination. Available shipping options will appear at checkout once you enter your shipping address.

Are customs fees or import taxes included?

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you entered an incorrect shipping address. We may be able to update it if your order has not yet entered processing or shipment.

What happens if my package is delayed?

Carrier delays can occasionally occur due to weather, holidays, high shipping volumes, or other circumstances outside our control. If your package appears significantly delayed, contact us and we'll help you look into it.

What if my package shows as delivered but I haven't received it?

First, check around your delivery location and with household members, neighbors, or your building's management. If you still cannot locate the package, contact us with your order details so we can help determine the next steps.

Do you offer free shipping?

Free shipping promotions may be offered from time to time. Any current free-shipping offer and its requirements will be displayed on our website or during checkout.